You can return your item within 30 days of purchase.
All items must be returned with a valid invoice, in its orgional packaging, unsused and in a resellable condition.
MAKING YOUR RETURN
Log in to your account and complete the Returns form.
If you do not have an account please complete the return form found below
To request a new RMA or check the status of current RMA, please, fill the form:
Goods are your responsibility until they reach our warehouse.
You will be responsible for returning the goods to us.
If you would like to exchange your item please follow our returns procedure and place a new order online for the product you would like.
DEALING WITH YOUR RETURN
Once we have received your returned parcel we aim to fulfil your request within 5-7 working days. You will be notified via email and or via your returns request in your account at each stage of the returns process.
Over the festive period, we know you might need a little longer to return your items so from November 1st up until January 14th you can return your items to us by post for a refund.
Items returned to us must be in a resalable condition with a valid proof of purchase from Dulwichdesigns.com. This can either be the order number or purchasers registered email address.
Please note our standard returns terms & conditions also apply.